Complaints Procedure

Complaint order of the company Jan Pelc with registered office at Koldům 1580, 436 01 Litvínov, identification number: 72593334, registered in the Trade Register of the Litvínov Municipal Authority under File no. 2020149, ev. No. 350802-8234-00

1. Suggested Claim Procedure

1.1 When making a claim, it is ideal to proceed as follows - the customer will first fill out a complaint report, a sample form of which is available in the Business Web Interface Information section. (Note the use of this sample form is not required and the claim procedure is not subject to its use). This protocol contains all the important information that is necessary for the smooth handling of the claim. It is important for the customer to describe the defect of the claimed goods in the log as best as possible and in detail. Subsequently, the customer will be informed of the next steps and, in particular, of whether the product should be sent to the claim or whether the particular complaint will be addressed in an alternative way. After the physical receipt of the claimed goods, the customer will receive information via e-mail about its successful takeover. Goods must always be delivered complete, not just its damaged part. You can not file a complaint by phone. Goods sent to this address without explanation will be returned in return. Complained goods must be sent to sellers without a cash on delivery. In the event that the goods are dispatched by cash on delivery, they will not be accepted by the vendor.

2. Address for dispatch of claimed goods

Jan Pelc
Koldům 1580
436 01 Litvínov

3. The course of the complaint procedure

3.1 On the basis of the attached documents, the lawfulness or unjustified nature of the claim will be assessed professionally and a further procedure for its settlement will be determined and the customer will be informed in writing. If the claim is found to be justified, the buyer will promptly send a repaired product, or a new piece or the purchase price, immediately after the complaint has been assessed.

3.2 The cost of sending the goods to the claim is paid by the customer. If the claim is acknowledged, the customer is entitled to reimbursement of these costs. When a claim is accepted, these costs are paid by the merchant.

3.3 In the case of a refund of the purchase price, these funds will be sent by transfer to the bank account specified in the claim report within 14 working days of the settlement of the complaint. The customer will be informed of the result of the complaint within 30 days of receiving the goods by e-mail or by telephone.

4. Liability for defects in merchandise, warranty

4.1 Complaints of goods are governed by the relevant provisions of the Civil Code and the Law of Protection
consumers. The seller is responsible for defects in the merchandise according to the warranty terms and deadlines specified for each product. The period after which claims for defective goods can be claimed is governed by Section 2165 of the Civil Code and is 24 months. This time begins to run on the day of receipt of the subject matter. In the event of a defect in the subject matter, the buyer applies repairs directly at the dealer.

5. Other provisions

5.1 It is strongly recommended to thoroughly inspect the consignment of goods upon receipt from the shipping company. In the event of damage to the shipping container, a record of damage to the consignment must be made.

5.2 The Customer acknowledges that minor and minor variations in the location and positioning of the graphic prints of the offered textiles as opposed to the illustration are not defective and will not be recognized as being the subject of a product claim.

5.3 The Customer acknowledges that if the quality of graphic prints is reduced or a significant change in the dimensions of the textile products due to non-observance of the maintenance instructions that are available for each delivered product and are also available in the pekelec.com Web Store Information section, these facts are acknowledged as the subject of the claim.